Washington, DC

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(Page 7)
Item 19: About the "org board."
It should be wholly in compliance with specified regs. If it's not presently in compliance, this should be corrected.

It should be formica, but if you don't have a formica board, order one and put up a paper one in the meantime.

Match the names of current employees with tasks. It may be necessary to give the employees multiple tasks.

Try to distribute the tasks evenly.

Item 20: (Handwritten margin notation "Next week.") Distribute a list that reflects names of all employees & their tasks.

Item 21: (Also has handwritten margin notation "Next week.") "Instant hat" employees for their newly assigned tasks by following a detailed and specific procedure.

Point out to the employee where his or her name appears on the "org board." Assign a physical space in which the employee will work. Give necessary supplies relevant to the task to each employee. Explain the job title and the tasks associated with it. Give each employee 3 "baskets" in the communications center, marked "OUT," "PENDING" and "IN." Communicate to each employee what he or she is expected to produce. Communicate a statistic that will be used in measuring productivity. Communicate to the employee that he or she should immediately begin producing "that product in some volume."

(Page
Item 22: Directs studying "Chinese School" material.

23. Directs that the employees should be "Chinese schooled" until everyone can do an in-unison chant of all items on the org board (which are listed here).
Item 24: Chinese schooling should include calling out the name of each employee on the board and having the rest of the people present chant in unison the name and position of each individual employee as he/she is introduced to the group.

Item 25: (Handwritten circle) The "Comm Center" should be set up next to the org board. Refer to specified documents for further detail. Every employee should be given a basket labeled with his or her name and title.

Item 26: (Handwritten circle) Everybody should "study and star-rate check out on writing despatches..."

Item 27: "Do 4 comm runs" daily with the goal of getting and maintaining speed of "particle flow in the org."

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(Page 9)
Item 28: Delineates procedures for dealing with "staledated communications."
Oversee employees'"comm basket system."
"Chit" employees whose baskets contain staledated material.
Refer these employees to pertinent regulations regarding prompt handling of documents.
See that all staledated documents are immediately answered.
If the employee doesn't promptly answer the staledated documents for which he or she is responsible, this becomes a matter for "Ethics." (Pertinent regulations cited.)

Item 29: The communications center can show what sections of the org are impeding the rapid flow of communications. Note which baskets are overflowing. These are problem areas.

Item 30: Problem areas should be reported to Ethics.

Item 31: Employees with overflowing baskets should be told to improve the flow of paperwork through their areas.

Item 32: Everyone should become familiar with 51 points listed in a speficied document. These points are related to "dev-t."

Item 33: Employees will be Chinese schooled until they can recite in unison all 51 of these points.

Item 34: "Dev-t logs" are to be distributed among employees and supervisors, in accordance with specified regulations.


(Page 10)
Item 35: Employees should record in these logs the names of any other employees who are giving him or her "dev-t."

Item 36: Dev-t chits should be written by each employee for anyone cited in the aforementioned log.

Item 37: Analyze "hat packs" by looking at the org board. Make note of what "hat packs you have and what hat packs are missing." Note "mini hats" and "full hats."

Item 38: (Handwritten circle) Each hat pack should be logged out to employees "who are wearing those hats."

Item 39: HCO should physically distribute hat packs and should require that each employee sign paperwork indicating an understanding and agreement that he/she accepts responsibility for the hat.

Item 40: If any hat packs are missing, file a request for them,

Item 41: When the requested hat packs arrive, record the HCO should record in the hat pack log that they've arrived.

Item 42: Log out the newly arrived hat packs to the appropriate employees and have them sign off that they're accepting responsibility for the associated tasks.

Item 43: Meet with the "SSO in the Qualifications Division so each staff member is correctly programmed onto post and properly TIPed."

Item 44: Encourage all employees to study.
Assign study times.
Go to the study sessions during roll call and pay attention to attendance.
Find employees who miss their study sessions.

(Page 11)
(Item 44, cont'd)
"Send any staff member not going to study straight to the word clearer to handle the reason for him not going to study."

Item 45: Walk through the room and note what each employee is studying.

Item 46: If employees aren't hatted and are discovered to be studying something that is not related to their hats, they should be directed to read a speficic regulation that pertains to this situation.

Item 47: All employees should fill out the "mini hat checksheet" that corresponds to his/her responsibilities.

Item 48: Anybody who's not yet "fully hatted" should be studying his or her "full hat."

Item 49: Directs reading of specific regulations on hats.

Item 50: "Set up a clay table in your office for use in doing hat checks."

Item 51: Using the org board as a guide, move from the top down and ensure that each employee is familiar with his/her hat by calling everyone in, one at a time, with his or her hat. Silently read a few lines from the hat and ask the employee to quote what was read. If the employee is able to recite the material, he or she should be thanked. If the employee can't recite the requested material, the HCO should return the hat to the employee and calmly advise further study.

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(Page 12)
Item 52: Three different folders should be distributed to all employees. These folders are color-coded, with the colors expected to be used for specificially designated purposes. The hat folder, for instance, is blue. (Regulation cited.)

Item 53: Each employee is to prepare an "A-1 Hat" specific to his or her designated task. (Regulation cited.)

Item 54: A copy of a specified regulation titled "DUTIES OF A STAFF MEMBER" is to be distributed to each employee, and it is expected that each employee will place this document in the front inside cover of the blue folder.

Item 55: The HAS should check to ensure that all employees comply with Item 54.

Item 56: The HAS should "Inspect (see with your own eyes)" that every employee is making use of all three folders given him/her.

Item 57: Should it be discovered that someone lacks a hat or has an incomplete hat, one of these actions should be taken: He or she should be fined (in accordance with a specified regulation). He or she should be chitted. He or she should be shown the regulations that apply (and the regulations are specified). The last two possibilities are "Cram him" and "Handle him with ethics."

Item 58: Eight roles are cited. These roles/jobs should be filled if they are not presently filled as Phase I continues.


(Page 13)
Item 59: Each new employee should be instant hatted on the tasks that are his or her responsibility.

Item 60: "To prevent body traffic in HCO, put up a sign at the entrance saying, 'NO NON-HCO PERSON MAY ENTER AN HCO AREA." (Regulation cited.)

Item 61: Have everyone read "the Establishment Picture Book, AN ILLUSTRATED GUIDE TO AN ESTABLISHED, ETHICAL, SECURE AND PRODUCTIVE ORG," plus another document.

Item 62: (Handwritten circle.) The HAS should obtain and review a document about an Old Saint Hill-sized org.

Item 63: Compare the document mentioned in Item 63 with the tasks that haven't been delegated within your own org, noting which roles should be filled in order to be in compliance with the Old Saint Hill-size document.

Item 64: (Handwritten circle.) The movie, The Art of Communication should be watched.

Item 65: In the movie, there is an example that will demonstrate how your allocation board should be displayed in your HCO. All of the tasks that haven't been assigned should be listed.

Item 66: Review a specified document related to the above.

Item 67: New hires should be designated "HCO Expeditors. Each of these people who has prior org training or experience is designated an apprentice. (Corresponding regulation cited.) Those without prior org training or experience is given a "non-executive" task that doesn't call for any apprenticeship. (Corresponding regulation cited.)


(Page 14)
Item 68: "Issue posting orders on all personnel..." (Corresponding regulation cited.)

Item 69: HCO Expeditors should be placed into the roles for which they're being trained. (Corresponding regulation cited.)

Item 70: All HCO Expeditors need to review the org board.

Item 71: All HCO Expeditors need to have the SSI and SSII courses.

Item 72: All org executives need to go through the mandated steps for "Acting posting." (Corresponding regulation cited.)

Item 73: When everyone has met qualifications, confirm all appointments by by sending relevant specified information on employees' assigned tasks to the Office of Senior C/S International and the Inspector General Network.

Item 74: All executives who are in "Acting status" should be "programmed in Qual for the required steps for Permanent posting". (Corresponding regulation cited.)

Item 75: When qualifications have been met, verify Permanent appointments through the Office of Senior C/S International and the Inspector General Network.

Item 76: "Get all staff posted in HCO so you complete the Saint Hill size complement for your HCO."

Item 77: Using the blue folders (mentioned in Item 52,) prepare Personnel files for all HCO employees. (Corresponding regulation cited.)

(Page 15)
Item 78: Prepare ethics files for each HCO employee. (Corresponding regulation cited.)

Item 79: "Set up the org Val Doc files per Founding Church Policy Letter... (Corresponding regulation cited.)

Item 80: If there is no pre-existing one, establish an ORG INFORMATION CENTER displaying visuals reflecting information on "GDSes and departmental stats." (Corresponding regulation cited.)

Item 81: All employees should review a document called "TARGETING OF DIVISIONAL STATISTICS AND QUOTAS."

Item 82: At day's end, the HAS should circulate among the employees, seeing that each employee documents his or her own "daily graph." (Corresponding regulation cited.)

Item 83: In conjunction with Item 82, each employee prepares and documents his or her own "battle plan" for the following day. This should include a quota. (Corresponding regulation cited.)

Item 84: Each week, these steps should be performed in the order specified:
a. Collect statistics culled by employees.
b. Send this information to Management.
c. Display this information on the "OIC."
d. Prepare a "Condition Order" which gives specific tasks to each employee. These orders are to be based on each employee's statistics. The Ad Council needs to confirm these orders.
e. The "Condition Orders" should be copied and disseminated to each employee.
f. Copies if the "Condition Orders" are to be included in employees' ethics files.
g. The HAS should ensure that each employee executes the steps laid out in the order.

Item 85: "Look at the OIC and note the areas which are downstat."


(Page 16)
Item 86: Complete "I and R" paperwork on anybody who doesn't complete statistics-related paperwork, whose statistics are low, or whose statistics seem to be slipping downward. (Corresponding regulation cited.)

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Item 87: "Drill the org routing forms" in a specified order and following a specified procedure.

Collect all of the org's routing forms;

Convene the employees whose names appear on the routing form as that routing form is going to be drilled.

Step by step, drill the employees until it is clear that they are familiar with it. Nothing should be omitted and everything should be done correctly.

"Dummy run each routing form by sending people and particles on the routing form as a test and note what mistakes get made along the way."

When the "dummy runs" have been completed, deal with employees "who flub and get their hat misunderstoods handled."

Item 88: Get a book that will serve as the Reception log for the org.

Item 89: Record in the Reception log information on "public" entering and exiting. (Corresponding regulation cited.)

Item 90: Based on the information recorded in the Reception log, "draw up an in-the-org list." (Corresponding regulation cited.)

Item 91: Send copies of the list (mentioned in Item 90) to "Ethics, all Division Heads and the Area Cashier at the end of the week."

Item 92: Install (if they are not presently installed) outgoing and incoming telephone lines. "(If possible, install a system that will play Scientology music when a call is on hold.)"

Item 93: The org's telephone number should be listed in the White Pages under "Dianetics" and "Scientology". It should appear in the Yellow Pages under "Counseling", "Religions", and "Churches".

(Page 17)
Item 94: Directions on telephone etiquette include answering incoming calls by saying "Hello, this is the Church of Scientology (org name), how may I help you?"
Call should be forwarded to the person with whom the caller requests to speak. If this person is not available, either take a message or forward the call to someone else who may be able to help the caller. The receptionist should not leave the reception area, but should have someone deliver the message to the person who was called.

Item 95: Deals with handling of postal mail.
a. (Handwritten arrow.) Arriving mail is to be divided into categories
- letters to the org
- packages to the org
- mail for students/pcs
- "legal-type mail"

b. (Handwritten arrow.) Count incoming mail and record the numbers in the mail log.
c. Send "legal-type mail to the DSA." The DSA will review the mail and will then send it on to the person to whom it is addressed. (Corresponding regulation cited.)
d. Students'/pcs' mail is distributed through Tech Services.
e. Mail addressed to the org should be opened. The date should be stamped on it.
f. (Handwritten arrow.) Payments should be recorded in the mail log.
g. (Handwritten arrow.) Except for payments, mail should go through the "Comm Center."
h. (Handwritten arrow.) Mail containing payment should go to the Cashier.
(Corresponding regulation cited.)

Item 96: Mail being sent from the org should be stamped or franked prior to being taken to the post office. Weekly promotion from Divisions 2 and 6 is to be mailed.

Item 97: (Handwritten arrow.) Incoming faxes are to be placed in the center of the addressees' desk.


(Page 18)
Item 98: See that faxes are dealt with within 24 hours of having been received by using the "INCOMM Stale List Report."

Item 99: If any employee "staledates" a fax, he or she is to be crammed on a pertinent regulation. (The specific regulation is cited.)

Item 100: The org time machine should be set accurately. (Corresponding regulation cited.)

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Item 101: Test org execs on specified regulations pertaining to the "Time Machine" and the "Order Board."

Item 102: "Get the org execs to send copies of their orders to the Time Machine."

Item 103: In the ethics file of the employee responsible for the lapse, place a copy of every order that "falls off the TM."

Item 104: Executives whose orders "fall off the TM" should be given copies of pertinent paperwork so that they can remedy their own noncompliance.

Item 105: Employees should write "Knowledge Reports" in addition to writing other employee-related reports. (Corresponding regulations cited.)

Item 106: Directs that the HAS read several ethics-related regulations

Item 107: Ethics-related reports are to be file by employee name.

Item 108: Any employee who has been given "5 chits and is downstat" should be called before a Court of Ethics. (Corresponding regulation cited.)


(Page 19)
Item 109: Develop Ethics files on pcs and students as reports come in, and file these reports in the people's files.

Item 110: "Look at the Ethics files and note which ones are fat" (corresponding regulation cited).

Item 111: People whose Ethics files are "fat" should be "investigated."

Item 112: "Downstat areas" should be "interrogated" as per (specific regulation cited).

Item 113: "Meter-trained Ethics Officer(s) should "star-rate check out and Method 4 word clear (regulation cited).

Item 114: "Get Ethics E-Meter Checks done" as directed under (specified regulation).

Item 115: "Get metered ethics interviews done on any staff or public undergoing ethics investigation. (Corresponding regulation cited.)

Item 116: If nobody in Department 3 can "sec check, train up a sec checker on full-time training on the Hubbard Senior Sec Checker Course."

Item 117: Remaining Ethics Officers should complete necessary training.

Item 118: "Locate any PTSes or SPs in the org" (as per specified regulation).

Item 119: Deal with the people mentioned in Item 118 (as per specified regulation).


(Page 20)
Item 120: Put out "a justice action on" employees, students or pcs where appropriate under (specified regulation). "Note: Approval is required through the International Justice Chief on all Committees of Evidence."

Item 121: Hold justice action.

Item 122: Enforce to completion all justice recommendations.

Item 123: Employees should complete "full hats" associated with their jobs.

Item 124: "Get all staff routed onto and completed on the OEC Vol 0 checksheet.

Item 125: Verify that all roles in all divisions of the "Saint Hill size complement" are filled "single-hattedly." Also verify that each employee is "fully hatted" and the org has "achieved Saint Hill size and is stably producing above the Make-Break point.


List of items ends with 125.

Under heading "Program Communication," it is noted that the HAS must send Compliance Reports to the org's "Flag Rep." A carbon copy goes to the org's LRH Comm.

Under the heading "Production Target," it says, "Your program completed in 4 months with QSH, FHS, AP/TP and SNA in Affluence.

The document ends with the words "ESTABLISHMENT EXECUTIVE INTERNATIONAL,"

"Authorized by AVC INTERNATIONAL"

and

"for CHURCH OF SCIENTOLOGY INTERNATIONAL".

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Notes stapled to the inside of the folder in which this document was found appear on paper that seems to have come from a fairly primitive print out (dot matrix-looking).

First page (of 3) bears title
////////DCD SAINT HILL SIZE EXPANSION//////////

Handwritten date reads "30 March 99."

A printed subheading reads "339R PROGRAM EXECUTION."

Handwritten notes under this subheading read
"OT 66 - Method 3
word clearing

Print reads:

DEAR

The following Program targets on your Program have been done and compliance reports forwarded to management:

PROGRAM (Handwritten) "Establishment"
Primary Targets {Handwritten) PT 1, 3, 4, 5, 6
Vital Targets (Handwritten) 2, 9
Operating Targets (Handwritten) 1; 2bf, 3; 4A, c, d, e, f, 5A, d e, 6 7, 8A - C, 10, 11, 12, 13, 14, 15, 17, 22, 37, 43, 60, 64, 88


Printed: "This week you are to get a minimum of 4 (FIVE) targets done on your 339 Program, these are to be on your Battle Plan daily and for the week. (A handwritten circle appears to emphasize the numeral "5" and the word "FIVE."

Printed: By return despatch attach a copy of your weekly Battle Plan which shows the targets that you are completing this week.

Handwritten: Targets 1 -18 are to be fully done
You've got a good start but need to BP filling in all the remaining holes

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Second page stapled inside rear cover of the folder which contains the above-summarized 20-page document titled "ESTABLISHMENT: HOW TO BUILD YOUR ORG TO THE SIZE OF OLD SAINT HILL."

This stapled-in page bears the heading:
////////DCD SAINT HILL SIZE EXPANSION/////////

Printed date is "25 FEB 99"

The print is primitive, and appears to be from a dot matrix-type printer (which was outdated in 1999).

Below the date, but at the opposite (left side of the page:

"
-----------------
FLAG REP DCD
ED's PROGRAMS OPS"

On the broken line, someone has handwritten "HAS DCD." This is then highlighted in yellow.

Next: "339R PROGRAM EXECUTION"

"DEAR" (Handwritten) "Paul,"
(Printed) "The following Program targets on your Program have been done and compliance reports forwarded to management w/e 25 Feb 99. Very well done!!!!"

(Printed) "PROGRAM" (Handwritten) "Establishment Program"

(Printed)"Primary Targets ______________________"

(Printed) "Vital Targets _______________________"

(Printed) "Operating Targets" (Handwritten) "4a, d, e, f, 8b, c, 58a, f, h
"

(Printed) This week you are to get a minimum of 5 (FIVE) targets done on your 339R Program, these ae to be on your Battle Plan daily and for the week.

By return despatch attach a copy of your weekly Battle Plan which shows the targets that you are completing this week."

Signature line in bottom righthand corner reads

(Printed) "ML"
(Handwritten -- looks like) "Joe"
"FLAG REP DCD
ED's PROGRAMS OPS"


Page 3, same heading as previous pages:

///////////DCD SAINT HILL SIZE EXPANSION/////////

This is in primitive, dot matrix-type print style.

Printed date: "11 FEB 99" on righthand side of page.

Lefthand side of page:

"
-----------------
FLAG REP DCD
ED's PROGRAMS OPS"

Handwritten on the broken line is "HAS DCDay"

Printed at center of page:
339R PROGRAM EXECUTION

Printed at left: "DEAR" (Handwritten) "Paul,"

Printed: "The following Program targets on your Program have been done and compliance reports forwarded to management:

Printed: "PROGRAM" Handwritten: "HOW TO BUILD YOUR ORG TO SAINT HILL SIZE"

Printed: "Primary Targets" Handwritten: "1, 3, 5, 6

Printed: "Vital Targets" Handwritten: "2, 9"

Printed: "Operating Targets" {Handwritten: 1, 2c, d, e, f, 3, 4b, 10, 11, 12, 8a, 13, 17}

Printed: "This week you are to get a minimum of 5 (FIVE) targets done on your 339R Program, these are to be on your Battle Plan daily and for the week.

By return despatch attach a copy of your weekly Battle Plan which shows the targets that you are completing this week."

Signature line in bottom righthand corner reads

(Printed) "ML"
(Handwritten -- looks like) "Joe"
"FLAG REP DCD
ED's PROGRAMS OPS"

[lermanet_com]

thanks for posting this

arnie lerma